FAQ

Frequently asked questions

General

General questions

Where do you ship to?

Prix d’Ami Merchandise ships worlwide. Our standard delivery times vary depending on the destination.

Who delivers my order?

Orders are shipped via reliable courier services such as PostNL, DHL, or local delivery partners, depending on your location within the EU.

How do I place an order?

You can place orders exclusively through our website. Simply browse our collection, add items to your cart, and proceed to checkout.

What payment methods do you accept?

We accept various payment methods including iDeal, credit/debit cards, PayPal, and Bancontact. All payment options will be displayed during checkout.

Orders

Order questions

Can I modify my order after placing it?

You can modify your order within 1 hour of placing it by contacting our customer service team directly. After this period, your order will be processed for shipping.

Will I receive updates about my order?

Yes, you will receive email updates, including an order confirmation and shipping notification with tracking information.

How long will my order take to arrive?

Delivery times vary depending on your location within the EU:

Netherlands: 1-2 business days
Belgium, Germany: 2-3 business days
Other EU countries: 3-7 business days

Is there a minimum order value?

There is no minimum order value.

Shipping

Delivery questions

What are the shipping costs?

Shipping costs depend on your location and order value:

Orders over €50: Free shipping throughout the EU
Orders under €50: €5.95 for Netherlands, €9.95 for other EU countries

Can I track my package?

Yes, once your order is shipped, you’ll receive a tracking number via email that allows you to monitor your package’s journey.

What if I'm not home during delivery?

If you’re not home during delivery, the courier will either leave your package with a neighbor, in a secure location, or at a local pickup point, depending on your country’s delivery practices.

Do you offer express shipping?

Yes, we offer express shipping options at checkout for an additional fee if you need your merchandise quickly.

Unfortunately we don’t offer express shipping at the moment. If you are really in a rush, please get in touch so we can possible think of a solution together.

Returns

Return questions

Can I return my order if it doesn't fit?

Yes, you can return unworn merchandise in its original packaging within 14 days of receiving the items to get a full refund or exchange. Do keep in mind that we don’t cover return shipping costs.

Do I have to pay for returns?

Return shipping costs are your own responsibility unless the item is defective or was sent incorrectly.

How do I initiate a return?

To initiate a return, please contact our customer service team or fill out the return form included with your order. You’ll receive instructions on how to proceed. To initiate a return, please contact our customer service team or fill out the return form included with your order. You’ll receive instructions on how to proceed.

How long does the refund process take?

Once we receive your returned items, refunds are typically processed within 5-7 business days, depending on your payment method.